Thank you for supporting Windhorse Trading Inc.
Please call 718-606-9565 or email firstname.lastname@example.org with any questions you have regarding your order.
All orders are shipped through the United States Postal Service (USPS). Items will be shipped Monday - Friday within 24 hours of ordering; however, some orders may take up to 48 hours to process. If your order is placed on Saturday or Sunday, it will be shipped on Monday.
We provide the following shipping options:
- Priority Mail Express (1-2 days or Overnight)
- Priority Mail (1-3 days)
Once your order has been processed, you will receive a confirmation email with a tracking number.
We offer international shipping through the United States Postal Service (USPS) with the choices of Priority International or Priority Express International. Depending on the country, it will take 2-4 weeks for your order to arrive.
RETURNS & EXCHANGES
Please note that because our products are made by hand there are minor imperfections which we consider part of their beauty and charm.
If however, upon receipt of your purchase you’re dissatisfied with the product, notify email@example.com within 7 days. We will work with you to arrange a prompt replacement or refund. After 7 days we cannot accept exchanges or offer refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it and with the receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) including any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 1-2 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 hours to 1 billing cycle depending on your credit card company.
Exchanges (if applicable)
If you need to exchange a piece for the same item, send us an email at
firstname.lastname@example.org. We will respond with instructions on next steps.
After contacting us about a return, you should mail your product to: 9156 Astoria Boulevard, East Elmhurst, NY 11369
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.